ELIGIBILITY FOR RETURN

We accept returns or replacements only under the following conditions:

• The product is defective, damaged, or incorrect upon delivery.
• The customer reports the issue within 48 hours of delivery with clear photos or videos of the item and packaging.
• The product is unused, uninstalled, and returned in its original packaging, including all accessories, manuals, and the invoice.

NON-RETURNABLE ITEMS

For safety and quality reasons, the following items are not eligible for return or refund:

• Products that have been installed, used, or tampered with.
• Products are damaged due to incorrect installation, improper handling, or an electrical surge.
• Items purchased during promotions, clearance sales, or customized orders.
• Any product returned without original packaging or missing accessories.

REPLACEMENT POLICY

• If a verified manufacturing defect is found, the item will be repaired or replaced (subject to stock availability).
• Replacement is provided at the company’s discretion.
• In case the product or part is discontinued, a similar or upgraded model may be offered.

RETURN SHIPPING CHARGES

• For approved returns due to company error or product defect, we will bear the return shipping cost.
• For customer-initiated returns (change of mind, wrong order, etc.), the customer will bear the courier cost.

RETURN PROCESS

• Contact our Customer Support within 48 hours of receiving the product.
• Provide your order number, issue details, and photos/videos as evidence.
• Our team will review your request and approve the eligible replacement.
• Once approved, we will arrange a pickup or request you to ship the product to our service center.
• The item will be inspected and tested before a replacement is processed.

REFUND POLICY

• Approved refunds will be processed within 7–10 business days after inspection and approval.
• Refunds will be credited to the original payment method only.
• Shipping, installation, or service fees are non-refundable.
• If the returned item is found non-defective or used, a restocking fee (up to 20%) may apply or the return may be rejected.

DAMAGED OR MISSING ITEMS ON ARRIVAL

If your product arrives damaged, defective, or with missing parts:

• Please notify us within 48 hours of delivery.
• Provide photos of the damaged area and the shipping label.
• Claims made after 48 hours may not be accepted.