SHIPPING & DELIVERY POLICY
HOLIDAY HOME LOCKS
- Most of the confirmed orders are processed within 1-7 business days (excluding weekends and public holidays) after payment verification & subject to stock availability.
- Custom order stock takes approximately 21 days from the date of confirmation.
RESIDENTIAL LOCKS
- Most of the confirmed orders are processed within 1-3 business days (excluding weekends and public holidays) after payment verification & subject to stock availability.
- Custom orders take approximately 14 days from the date of confirmation.
HOTEL LOCKS
- 1-5 pieces are processed within 1-3 business days (excluding weekends and public holidays) after payment verification & subject to stock availability.
- Custom orders take approximately 60 days from the date of confirmation.
OFFICE LOCKS
- 1-5 pieces are processed within 1-3 business days (excluding weekends and public holidays) after payment verification & subject to stock availability.
- Custom orders take approximately 60 days from the date of confirmation.
SHIPPING COVERAGE
- We currently deliver across the United Arab Emirates.
- Orders to GCC countries fall in Custom Orders and may be subject to additional delivery charges and longer transit times.
ORDER TRACKING
- Once your order is shipped, you will receive a tracking number and courier details by email or SMS/WhatsApp.
- You can track your order directly via the courier’s website.
DELIVERY ATTEMPTS
- Please ensure that your shipping details (address, phone number, contact name) are accurate.
- The company will not be responsible for delays or losses caused by incorrect or incomplete information.
- The courier will attempt delivery up to two times. If the customer is unreachable or unavailable, the parcel may be returned to us, and re-delivery charges may apply.
DAMAGED OR MISSING ITEMS
- If your order arrives damaged, defective, or with missing items, please notify us within 48 hours of delivery.
- Items once billed cannot be returned. Claims made after 48 hours may not be eligible for replacement or compensation.
- Retain all packaging and take clear photos of the damage for verification.
INTERNATIONAL SHIPPING
- For international orders, the customer is responsible for customs duties, VAT, or import taxes as per the destination country’s regulations.
CONTACT FOR SHIPPING QUERIES
If you have questions about your order or delivery, please get in touch with us at:
📧 info@gokeyless.ae 📞 971.4.3178900 🕒 Monday to Friday 9 AM to 5 PM
