WARRANTY & SERVICE

Locks ordered via

WARRANTY COVERAGE

  • A 12-month limited warranty from the date of purchase against manufacturing defects in materials or workmanship covers the product.
  • This warranty applies only to products purchased directly from GOKEYLESS.AE.

AFTER-WARRANTY SUPPORT

  • After the warranty period, the company will provide paid service and parts support subject to availability.
  • Service charges, parts, and logistics costs will be communicated before proceeding.

EXCLUSIONS FROM WARRANTY

  • Damage caused by improper installation, misuse, tampering, or modification.
  • Electrical surges, short circuits, or use with incompatible accessories.
  • Normal wear and tear, cosmetic damage, or battery leakage.
  • Any product on which the serial number or security seal has been altered or removed.

LIMITATION OF LIABILITY

  • The company’s liability is limited to the repair or replacement of the product under this warranty.
  • The company shall not be responsible for any indirect loss, data loss, property damage, or installation cost arising from product malfunction.

SERVICE & REPAIR TERMS

  • During the warranty period, defective parts will be repaired or replaced at the company’s discretion.
  • The customer is responsible for delivery/shipping charges to the service center.
  • On-site service (if applicable) will be subject to service visit charges, except for verified manufacturing defects.
  • Replacement parts or repaired products will retain the original product’s remaining warranty period.

WARRANTY CLAIM PROCEDURE

  • Contact customer support via support@gokeyless.ae / fill out form on www.gokeyless.ae / register a complaint on 04.3178900.
  • Provide proof of purchase and product serial number.
  • Follow the service team’s instructions for inspection or return.