Smart Lock Warranty & After-Sales Support in Dubai
Review GoKeyless warranty coverage, exclusions, claim requirements and after-sales support for qualifying direct purchases. Start a warranty review or use Service on Demand for applicable electronic-lock installation, troubleshooting and service requirements.
Warranty, on-site service and after-warranty support are different routes.
Warranty Review
For a qualifying product purchased directly from GOKEYLESS.AE that appears to have a manufacturing defect within the published warranty period.
Start a Claim →Installation & Technical Service
Service on Demand supports applicable electronic-lock fitting, configuration, troubleshooting and on-site support requirements.
Service on Demand →After-Warranty Support
Paid service and parts support may still be available after the warranty period, subject to availability and applicable charges.
Ask Support →Does your issue look like a warranty case?
This guide only helps route your request. Final warranty eligibility depends on inspection and the published GoKeyless warranty terms.
Select the closest situation
You can still contact support if you are unsure.
What the GoKeyless limited warranty covers — and what it does not.
Warranty Coverage
- 12-month limited warranty from the date of purchase.
- Manufacturing defects in materials or workmanship.
- Qualifying products purchased directly from GOKEYLESS.AE.
- Repair or replacement where approved under the warranty terms.
Warranty Exclusions
- Improper installation, misuse, tampering or modification.
- Electrical surges, short circuits or incompatible accessories.
- Normal wear and tear, cosmetic damage or battery leakage.
- Altered or removed serial number / security seal.
From claim preparation to resolution.
Prepare the Details
Keep the order or invoice, serial number, model and issue description ready.
Submit the Request
Use the warranty form below or the published GoKeyless support channels.
Inspection / Diagnosis
Follow the support team’s instructions for troubleshooting, inspection or product return.
Resolution
Approved cases are handled through repair or replacement according to the applicable warranty terms.
Send the right information the first time.
Prepare your purchase details, product model, serial number and a clear issue description before opening the WhatsApp request.
Prepare Your Request
This form does not automatically create a website support ticket. It prepares a structured WhatsApp message for you to review and send.
Important conditions before sending a product.
Final handling depends on product condition, inspection outcome and the published warranty policy.
Support may continue after the 12-month period.
Paid service and parts support may be available after the warranty period, subject to availability and applicable service, parts and logistics charges. Service on Demand also publishes 24/7 emergency availability for applicable electronic-lock service requests.
Important legal scope of the limited warranty.
The limited warranty is a product repair or replacement remedy and does not create unlimited liability for consequential costs.
- The company’s liability is limited to repair or replacement under the applicable warranty terms.
- The company is not responsible for indirect loss, data loss, property damage or installation cost arising from product malfunction.
Common questions before requesting GoKeyless support.
How long is the GoKeyless warranty?
The published policy provides a 12-month limited warranty from the date of purchase against manufacturing defects in materials or workmanship for qualifying products purchased directly from GOKEYLESS.AE.
Is damage caused by improper installation covered?
No. Improper installation is listed among the published warranty exclusions. The support team may need installation details, photos or an inspection to determine the correct support route.
Who pays shipping to the GoKeyless service center?
The published service terms state that the customer is responsible for delivery or shipping charges to the service center.
Is an on-site visit automatically free during warranty?
No. Where applicable, on-site service can be subject to a service visit charge except for verified manufacturing defects.
What happens to the warranty after repair or replacement?
Replacement parts or repaired products retain the original product’s remaining warranty period under the published terms.
Can GoKeyless help after the warranty expires?
Yes. Paid service and parts support may still be available, subject to availability and applicable charges. For applicable electronic-lock troubleshooting or on-site service, use Service on Demand .
What information should I prepare before submitting a warranty claim?
Keep your proof of purchase or order details, product model, serial number and a clear description of the issue ready. Photos or video may also help the support team review the case.
Prepare your purchase details and start the correct support route.
For faster handling, keep your proof of purchase, product model, serial number and a clear issue description ready before contacting the GoKeyless support team.