REPLACEMENT, RETURN & REFUND POLICY
FOR STANDARD LOCKS

ELIGIBILITY FOR RETURN

We accept returns or replacements only under the following conditions:

  • The product is defective, damaged, or incorrect upon delivery.
  • The customer reports the issue within 48 hours of delivery with clear photos or videos of the item and packaging.
  • The product is unused, uninstalled, and returned in its original packaging, including all accessories, manuals, and the invoice.
  • For approved returns due to company error or product defect, we will bear the return shipping cost.
  • For customer-initiated returns (change of mind, wrong order, etc.), the customer will bear the courier cost.

For safety and quality reasons, the following items are not eligible for return or refund:

  • Products that have been installed, used, or tampered with.
  • Products are damaged due to incorrect installation, improper handling, or an electrical surge.
  • Items purchased during promotions, clearance sales, or customized orders.
  • Any product returned without original packaging or missing accessories.
  • If a verified manufacturing defect is found, the item will be repaired or replaced (subject to stock availability).
  • Replacement is provided at the company’s discretion.
  • In case the product or part is discontinued, a similar or upgraded model may be offered.
RETURN PROCESS
  1. Contact our Customer Support within 48 hours of receiving the product.
  2. Provide your order number, issue details, and photos/videos as evidence.
  3. Our team will review your request and approve the eligible replacement.
  4. Once approved, we will arrange a pickup or request you to ship the product to our service center.
  5. The item will be inspected and tested before a replacement is processed.
  • Approved refunds will be processed within 7–10 business days after inspection and approval.
  • Refunds will be credited to the original payment method only.
  • Shipping, installation, or service fees are non-refundable.
  • If the returned item is found non-defective or used, a restocking fee (up to 20%) may apply or the return may be rejected.
DAMAGED OR MISSING ITEMS ON ARRIVAL

If your product arrives damaged, defective, or with missing parts:

⚠️ Please notify us within 48 hours of delivery.

⚠️ Provide photos of the damaged area and the shipping label.

⚠️ Claims made after 48 hours may not be accepted.

CONTACT FOR RETURNS

If you have questions about your order or delivery, please get in touch with us at:
📧 info@gokeyless.ae 📞 971.4.3178900 🕒 Monday to Friday 9 AM to 5 PM

Registered Offices with
Excellent Support Teams in 3 Locations:
DUBAI - SAUDI ARABIA - INDIA